Support
Tickets, response times and customer satisfaction for the help desk. Sample data
Live
Open Ticketsright now
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First Responsemedian
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Resolution Timemedian
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Customer Satisfactionrated 4–5 ★
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Ticket Flow
Service Level
When Customers Writenew tickets by weekday and hour
FewerMore
Channelsshare · first reply
Top Topicsvs previous period
Satisfaction
of customers rated their ticket 4 or 5 stars
Backlogopen tickets by status and age
Agents
| Agent | Solved | First reply | Satisfaction | Open now |
|---|
Needs Attentionurgent and high priority · SLA timer